WhisperClaims
Product
Web Application
Industry
Discovery / R&D
Our participation
UX Research & Design Audit
UX/UI Design
Client’s aim was to enhance user experience across the platform, focusing on usability, efficiency, and satisfaction. Specifically, they are interested in evaluating interface design elements, ensuring clarity in content presentation, and assessing accessibility compliance.
This comprehensive audit aims to provide actionable insights to optimize the software’s performance and usability, ultimately improving user satisfaction and productivity for accountants nationwide.
Analyzing User Experience
Analyzing User Experience in UX auditing is crucial as it identifies usability issues, enhances user satisfaction, informs design decisions, and ensures the app effectively meets user needs, leading to better overall performance and user retention.
Evaluating Content
Evaluating content in a UX audit ensures that all information presented is clear, relevant, and useful to the user. It helps identify areas where content can be simplified, made more engaging, or better organized, enhancing overall readability and user comprehension.
Competitor Analysis
it provides insights into industry standards and best practices. It helps identify strengths and weaknesses of similar platforms, uncovering opportunities for differentiation and improvement. By understanding how competitors solve similar problems, you can refine your app’s features, design, and user experience, ensuring it stands out in the market and better meets user needs.
Best Practices Suggestions
Giving best practices suggestions in a UX audit provides actionable recommendations that help improve the platform’s design and user experience, ensuring it meets industry standards and effectively addresses user needs.
Visual Design Suggestions
Providing visual design suggestions enhances the platform’s aesthetic appeal, ensures visual consistency, improves usability, and helps create a more engaging and intuitive user experience.
Professional Solutions
Providing professional solutions recommendations offers expert, actionable strategies to address identified issues, optimize functionality, and enhance the overall user experience, ensuring the app effectively meets business goals and user needs.
Challenge #1
Complex User Flows
Complex user flows within the software, making it challenging to identify bottlenecks or usability issues.
Solution
Breaking down complex user flows into smaller, more manageable segments for analysis.
Challenge #2
Resource Constraints
Limited time and resources available to conduct a thorough audit and implement recommended changes.
Solution
Prioritizing quick wins and low-effort changes that can be implemented within existing resource constraints, with a roadmap for longer-term enhancements.
Our
Participation
Team
1 UX/UI designer
1 Business Analyst
Timeline
2 months
Do You
Have an Idea?
